We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact Chadwick Heirlooms at 804-285-3355 to complete your purchase.
When you visit our Web site, we may collect more information: your Internet service provider’s address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Fabric, ribbons, piping, and interfacing may be purchased by the yard, in ¼ yard increments. When placing an order for fractional sized pieces, please use the decimal value of the fraction. For example, an order for one-and-a-quarter yards (1¼) would be 1.25, and an order for two-and-three-quarters (2¾) of a yard would be 2.75. The minimum order size for fabric pieces is half a yard (.5) per piece.
You may order as many of each item as you wish by setting the "quantity" field for that item. However, the number of unique items that can be purchased at once — each designated its own row in your shopping cart — is limited to 40. For example, you may wish to order a quantity of 10 of each size and color of button. Your cart will accept a maximum of 40 rows of buttons, at a quantity of 10 each, for a total of 400 items ordered. If you wish to purchase more than 40 unique items, you can load up another cart after running your first one through the checkout.
All orders are charged a $12 expedited shipping and handling fee. If any order requires additional funding to ship, including international orders, we will charge the credit card used for the order with that additional amount.
At Chadwick Heirlooms, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected, but in the event you are not satisfied with your purchase contact us at (804) 285-3355 or email us at firstname.lastname@example.org.
Any item such as Fabric, Ribbon, and Lace, that is cut and shipped by the yard, cannot be returned unless the item is defective. All sales are final on Books, Patterns, and Design Plates. Other merchandise may be returned for store credit or exchange within fourteen (14) days of shipping. Shipping charges are not refundable and it is the responsibility of the purchaser to provide payment for return shipments. If you have any questions, call us at (804) 285-3355 or email us at email@example.com.